Man With a Van Friern Barnet Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Friern Barnet provides removal and associated services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 "Company" means Man With a Van Friern Barnet, providing man and van, removal, transport, and related services.

1.2 "Customer" means the person, firm, or organisation booking or using the services of the Company.

1.3 "Services" means removal, transport, loading, unloading, packing, and any other associated services provided by the Company.

1.4 "Goods" means the items, belongings, furniture, equipment, or materials that are to be moved, transported, or handled by the Company.

1.5 "Service Area" means the primary areas in which the Company operates, including Friern Barnet and surrounding districts, as well as other locations within the United Kingdom as agreed with the Customer.

2. Scope of Services

2.1 The Company provides man and van and removal services, including collection, transport, and delivery of Goods within its Service Area and to other locations in the UK as agreed at the time of booking.

2.2 The Company reserves the right to refuse to transport any Goods that it reasonably believes to be dangerous, illegal, unsafe, or unsuitable for transport, including but not limited to hazardous materials, perishable food, live animals, or items prohibited by law.

2.3 The Company does not undertake specialist removal tasks such as removal of installed fixtures, disconnection of appliances, or dismantling of complex furniture, unless expressly agreed in writing.

3. Booking Process

3.1 Bookings must be made directly with the Company using its accepted communication methods. A booking is only confirmed when the Company has provided written or electronic confirmation and, where required, any deposit has been received.

3.2 The Customer is responsible for providing accurate and complete information at the time of booking, including:

(a) Full collection and delivery addresses

(b) Access details, such as parking restrictions, stairs, lift access, or long carries

(c) The nature, approximate quantity, and value of the Goods

(d) Any special handling requirements

3.3 The Company reserves the right to amend any quotation or apply additional charges if the information provided by the Customer is incomplete, inaccurate, or changes after the booking is confirmed.

3.4 Any quoted time of arrival or completion is an estimate only. While the Company will make reasonable efforts to adhere to agreed timings, it does not accept liability for delays caused by traffic, weather, road closures, vehicle breakdown, or other circumstances beyond its control.

4. Quotations and Pricing

4.1 Quotations are based on the information supplied by the Customer and are usually provided as a fixed price for the described work or as an hourly rate with a minimum charge.

4.2 Quotations are valid for a limited period as specified by the Company. If no validity period is specified, quotations are valid for 30 days from the date of issue.

4.3 The quotation will not include charges for parking fines, congestion charges, tolls, ferry fees, or other access-related costs, unless expressly stated. Such costs will be payable by the Customer in addition to the quoted price.

4.4 Additional charges may apply where:

(a) The move involves additional floors, long carries, or difficult access not disclosed at the time of booking

(b) The volume or weight of Goods exceeds that stated when the quotation was given

(c) Waiting time arises due to delays caused by the Customer or third parties under the Customer's control

(d) Extra services such as packing, dismantling, or reassembly are requested on the day of the move

5. Payments

5.1 Unless otherwise agreed in writing, payment for the Services is due prior to or on the day of the move, before unloading is completed.

5.2 The Company accepts such payment methods as it may specify from time to time. The Customer is responsible for ensuring that payment can be made in full when due.

5.3 For larger moves or where agreed in advance, the Company may require a deposit at the time of booking. Deposits are non-refundable unless otherwise stated in these Terms and Conditions.

5.4 If payment is not received when due, the Company reserves the right to:

(a) Suspend or withhold delivery of the Goods until full payment has been received

(b) Charge interest on overdue amounts at the statutory rate applicable in England and Wales

(c) Recover any reasonable costs incurred in enforcing payment, including debt recovery and legal costs

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by providing notice to the Company using its accepted communication methods.

6.2 If the Customer cancels the booking, the following charges may apply:

(a) More than 7 days before the scheduled date: no cancellation charge, and any deposit may be refunded at the Company’s discretion

(b) Between 48 hours and 7 days before the scheduled date: up to 50 per cent of the quoted price may be charged

(c) Less than 48 hours before the scheduled date or on the day of the move: up to 100 per cent of the quoted price may be charged

6.3 If the Customer wishes to change the date, time, or scope of the Services, the Company will endeavour to accommodate the request but cannot guarantee availability. Changes may result in a revised quotation and additional charges.

6.4 The Company may cancel or postpone the Services if:

(a) The Customer fails to pay any required deposit or pre-payment

(b) The Customer has provided incomplete or misleading information

(c) It is unsafe or unlawful to carry out the Services

In such cases, the Company shall not be liable for any resulting loss or damage suffered by the Customer.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) Ensuring that all Goods are properly packed, secured, and labelled, unless packing services have been expressly agreed with the Company

(b) Arranging suitable parking and access at the collection and delivery addresses, including any necessary permits

(c) Being present or providing an authorised representative at both collection and delivery addresses

(d) Checking that nothing required to be moved is left behind and that all Goods are correctly delivered

7.2 The Customer must ensure that any appliances are disconnected, defrosted, and drained before removal, and that any furniture to be dismantled is ready for transport, unless the Company has agreed to provide these services.

7.3 The Customer must not ask the Company or its staff to do anything that is unsafe, illegal, or outside the scope of normal removal operations.

8. Exclusions and Limitations of Liability

8.1 The Company will take reasonable care in handling and transporting the Customer's Goods. However, the Company’s liability for loss or damage is limited as set out in this section.

8.2 The Company will not be liable for:

(a) Loss or damage arising from the Customer's failure to adequately pack, protect, or label Goods

(b) Loss or damage to fragile items, including glass, china, artwork, and electronics, unless they have been professionally packed by the Company

(c) Damage arising from inherent defects, pre-existing damage, or the fragile nature of certain items

(d) Loss or damage to cash, jewellery, precious metals, important documents, or items of special value, unless the Company has agreed in writing to transport such items and they have been declared and adequately insured

(e) Loss or damage arising from acts of God, adverse weather, accidents not caused by the Company’s negligence, or events beyond the Company’s reasonable control

8.3 The Company’s total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed the lower of:

(a) The cost of repair or replacement of the Goods, or

(b) A sum per job as specified by the Company’s applicable insurance or limitation of liability policy, unless a higher value has been agreed and additional cover arranged.

8.4 The Company shall not be liable for any indirect or consequential loss, including loss of profits, loss of use, or loss of opportunity, arising out of or in connection with the Services.

8.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and, in any event, no later than 7 days after the date of the move. The Customer must provide reasonable evidence of the loss or damage and allow the Company or its insurers an opportunity to inspect the affected Goods.

9. Insurance

9.1 The Company will maintain such insurance cover as it reasonably considers appropriate for the nature of its Services.

9.2 The Customer is responsible for arranging any additional insurance required for high-value or particularly fragile items. The Company recommends that the Customer checks existing household or business insurance policies to ensure adequate cover during the move.

10. Waste, Disposal, and Regulatory Compliance

10.1 The Company operates in compliance with applicable UK waste and environmental regulations. The Company is not a general waste carrier and will not remove or dispose of waste, rubbish, or prohibited materials unless this has been expressly agreed and is carried out in accordance with relevant laws.

10.2 The Customer must not request the Company to remove or dispose of:

(a) Hazardous or controlled waste, including chemicals, asbestos, oils, and clinical waste

(b) Flammable or explosive substances

(c) Items for which the Customer does not have lawful authority to dispose

10.3 Where the Company agrees to remove unwanted items, these will be treated as waste for disposal or recycling. The Customer warrants that they have the right to dispose of such items.

10.4 Any charges for disposal or recycling services will be notified to the Customer and are in addition to standard removal charges. The Customer is responsible for any fines, penalties, or costs arising from the provision of inaccurate information about the nature of items for disposal.

11. Delays, Storage, and Holding of Goods

11.1 If the Company is unable to deliver the Goods at the agreed time due to circumstances beyond its control, including lack of access, incomplete property transactions, or absence of the Customer, the Company may, at its discretion:

(a) Wait for a reasonable period and charge for waiting time, or

(b) Return the Goods to the point of collection or store them temporarily at the Customer’s cost.

11.2 Any storage arrangements will be subject to separate terms, including charges for loading, unloading, transport to and from storage, and storage fees.

12. Complaints and Dispute Resolution

12.1 The Company aims to provide a professional and reliable removal service. If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.

12.2 Formal complaints should be submitted in writing, setting out the details of the issue, the date of the move, and the desired outcome. The Company will investigate and respond within a reasonable period.

12.3 If a dispute cannot be resolved directly, the parties may consider mediation or other alternative dispute resolution methods before commencing legal proceedings.

13. Data Protection and Confidentiality

13.1 The Company will process any personal data provided by the Customer in accordance with applicable UK data protection laws.

13.2 Personal data will be used only for the purpose of providing the Services, managing the booking, handling payments, and fulfilling legal or regulatory obligations.

13.3 The Company will take reasonable steps to keep the Customer’s information secure and will not disclose it to third parties except where necessary to perform the Services or as required by law.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

15.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.

15.4 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any previous agreements, understandings, or representations, whether oral or written.

By confirming a booking with Man With a Van Friern Barnet, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.