Man With A Van Friern Barnet Terms and Conditions

These Terms and Conditions set out the basis on which Man With A Van Friern Barnet provides moving, transport, delivery and related support services within the UK. By making a booking, confirming a quotation, or allowing the service to begin, you agree to be bound by these terms. They are designed to make the service clear, fair and practical for both parties, and they apply unless we agree otherwise in writing.

For the purposes of these terms, “customer” means the person, business or organisation requesting the service, and “company” means Man With A Van Friern Barnet. References to “job”, “service” or “booking” cover any agreed collection, delivery, removal, transport or disposal task. These terms should be read together with any written quote, booking confirmation or service notes issued before the job starts.

We reserve the right to refuse, suspend or end a booking where the requested work is unsafe, unlawful, beyond our operational capacity, or materially different from the information supplied at the time of booking. The customer is responsible for providing accurate details, including access conditions, item descriptions, loading requirements, parking constraints and any special handling needs.

Booking Process

Bookings may be made by telephone, email, online enquiry or any other method we make available from time to time. A booking is only confirmed once we have accepted the request and, where applicable, received the required deposit or prepayment. A quotation is based on the information provided by the customer and may change if the job differs from the original description.

When requesting a service from Man With A Van Friern Barnet, the customer must provide complete and accurate information about the items, location, access, timing and any constraints that may affect the work. This includes stairs, lifts, narrow access, heavy or fragile items, long carrying distances, waiting time, parking restrictions and any need for additional labour or equipment. If information is incomplete or incorrect, we may revise the price, adjust the timing, or decline to proceed.

The customer must ensure that the collection and delivery locations are accessible at the agreed time. Unless otherwise stated in the booking, the customer is responsible for arranging parking permissions, permits, site access, keys, or any authorisations required for loading and unloading. Where delays occur because access is unavailable or unsuitable, we may charge for waiting time, abortive attendance or rescheduling costs.

Payments and Charges

All prices are quoted in pounds sterling unless stated otherwise. Prices may be based on hourly rates, fixed rates, mileage, volume, labour, specialist handling, waste disposal fees or a combination of these factors. A quotation is valid only for the period stated in it, or, if no period is stated, for a reasonable time before any material change in the job, schedule or scope.

Payment terms will be confirmed at the time of booking. In many cases, payment is due on completion of the service and must be made immediately unless we have agreed credit terms in writing. We may require a deposit, advance payment or card pre-authorisation before the job starts. The customer agrees to pay any additional charges that arise from extra time, additional stops, waiting time, parking penalties caused by customer instructions, or changes requested after the booking is confirmed.

We accept payment methods that are announced at the time of booking or on the invoice. If a payment is declined, reversed, disputed without proper grounds, or not received when due, we may charge reasonable recovery costs and suspend future services. Title to any goods sold or supplied as part of the service remains with the company until full payment has been received.

Cancellations, Amendments and No-Shows

The customer may request a cancellation or amendment, but it must be made as early as possible and within any notice period stated in the quote or booking confirmation. If no specific notice period applies, cancellations made with insufficient notice may incur a charge to cover reserved time, labour planning and administrative costs. The closer the cancellation is to the scheduled start time, the more likely a charge will apply.

If the customer is not available at the agreed time, if access is denied, if the job cannot proceed due to missing information, or if the customer fails to provide the required instructions, this may be treated as a late cancellation or no-show. In such cases, we may charge the full or partial booked amount depending on the circumstances and any costs already incurred. Any refund, where applicable, will be made at our discretion in accordance with the law and the original payment method where practical.

We may also cancel or reschedule a booking if vehicle breakdown, severe weather, staff unavailability, traffic disruption, legal restrictions, unsafe conditions, or other events beyond our reasonable control make performance impractical or unsafe. If we cancel for reasons within our control, we will offer a new date or refund any advance payment for the affected service. We are not responsible for consequential losses arising from such cancellations where permitted by law.

Service Standards and Customer Responsibilities

The customer must ensure that all items are properly packed, labelled and prepared for transit unless we have expressly agreed to pack or dismantle them. Fragile, valuable or sentimental items should be declared in advance. The customer should remove personal data from devices and secure confidential materials before collection. We are not responsible for loss arising from the customer’s failure to protect sensitive information.

Where the job involves lifting, carrying or transporting items, the customer must disclose any item that is unusually heavy, sharp, hazardous or awkward to move. We may refuse to handle any item that we reasonably believe is unsafe, illegal or likely to cause damage without proper equipment. We may also refuse to move appliances or machinery that have not been disconnected, drained or made safe as required.

The customer must not ask us to carry out work that breaches health and safety rules, traffic laws, environmental legislation or property rules. If the customer gives instructions that create a legal or safety risk, we may stop work immediately. Any time lost as a result may still be chargeable.

Liability and Damage

We will use reasonable care and skill in carrying out the service. However, our liability is limited to loss or damage caused directly by our proven negligence, wilful misconduct or breach of contract. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

We are not liable for pre-existing damage, structural defects, poor packaging, concealed defects, inherent weakness in items, or damage caused by the customer’s instructions. Unless we have agreed a specialist service in writing, we do not accept responsibility for items that are inadequately protected, assembled, dismantled, stored or loaded by the customer or by third parties.

If damage or loss occurs, the customer must notify us as soon as reasonably possible and in any event within a reasonable period after completion of the service. The customer should provide supporting evidence, including photographs and a description of the circumstances. We may inspect the item, request further information, and seek to repair, replace or compensate at our discretion, subject to any limits set out in these terms and the law.

Waste Regulations and Disposal

Where our service includes removal, clearance or disposal, the customer confirms that they have the right to dispose of the items and that the waste is accurately described. The customer must not conceal hazardous, electrical, clinical, chemical, pressurised, explosive or other regulated waste among general items. If such material is discovered, we may refuse collection, isolate the item, report it where required, and charge any additional costs arising from safe handling or lawful disposal.

All waste handling will be carried out in line with applicable UK waste regulations, including duties relating to transfer, segregation, transport and lawful disposal. We may require the customer to identify whether items are reusable, recyclable or residual waste, and we may decide how they are handled in accordance with law and available facilities. Where a waste transfer note or other record is required, the customer agrees to provide accurate information and cooperate with the process.

The customer remains responsible for ensuring that any waste handed over is lawfully owned or authorised for disposal. We do not undertake to remove items that are stolen, fly-tipped, dumped without permission, or subject to regulatory control. If we reasonably suspect unlawful disposal, we may refuse the job and, where appropriate, notify the relevant authorities. Any charges already incurred may still apply.

Insurance, Force Majeure and General Terms

We maintain insurance cover that is customary for the type of services we provide, but the existence of insurance does not create any wider liability than is set out in these terms. The customer is responsible for arranging their own insurance for items of high value, rare items, business equipment, documents or goods that require specific cover. Any declared value or special insurance arrangement must be agreed in writing before the booking starts.

We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including but not limited to extreme weather, road closures, accidents, civil disorder, strikes, industrial action, fire, flood, power failure, supplier failure, pandemic restrictions or acts of public authority. If such an event prevents or delays performance, we may postpone the service, modify the route, or cancel the affected part of the booking without liability for indirect loss.

These terms may be updated from time to time to reflect changes in law, operations or service arrangements. The version in force at the time of booking will usually apply to that booking unless a later change is required by law or expressly agreed by both parties. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory consumer rights or alternative dispute process required by law.

If a dispute arises, both parties should first try to resolve it in good faith and without unnecessary delay. We encourage the customer to raise concerns promptly so that any issue can be reviewed while the relevant facts are fresh. Any complaint or claim will be assessed on the basis of the booking details, written communication, invoices, photographs and other available evidence.

Man With A Van Friern Barnet provides transport and moving services on the understanding that the customer has read, understood and accepted these terms. By proceeding with a booking, the customer confirms that all information supplied is true and complete, that they have authority to request the work, and that they accept responsibility for complying with applicable laws and regulations relating to the goods, premises and waste involved in the service.